Return & Refund Policy

Last Updated: July 1, 2026

At Shopixcart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below to understand the eligibility requirements and return process.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging with all included accessories.
  • Proof of purchase or order confirmation is required.
  • The item must not be listed as a non-returnable product.

2. How to Start a Return

Before returning any item, please contact our customer support team to obtain return authorization and return instructions.

Contact Us

Email: support@shopixcart.com

Phone: +1 (760) 809-3351

Returns sent without prior authorization may not be accepted.

3. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is damaged.
  • The wrong item was delivered.
  • The product has a manufacturing defect.

We recommend using a trackable shipping service when returning products.

4. Restocking Fee

A restocking fee of $2.99 may be deducted from eligible returns to help cover inspection, handling, and processing costs.

This fee will not apply if the return is due to a damaged, defective, or incorrectly shipped item.

5. Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

6. Non-Returnable Items

The following items may not be eligible for return:

  • Personalized or customized products.
  • Gift cards.
  • Clearance or final sale items (where clearly stated).
  • Products marked as non-returnable on the product page.

7. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number.
  • A description of the issue.
  • Clear photos of the product and packaging.

Once verified, we will arrange an appropriate resolution at no additional cost.

8. Late or Missing Refunds

If you have not received your refund after the expected processing time:

  • Check your bank account again.
  • Contact your credit card company or payment provider.
  • Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact our support team.

9. Order Cancellations

Orders may be cancelled before they have been processed or shipped.

If your order has already entered processing or has been shipped, it may no longer be eligible for cancellation. In this case, you may request a return after delivery if your order qualifies under this policy.

10. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Email: support@shopixcart.com

Phone: +1 (760) 809-3351

Business Address: 529 Via Assisi, Cathedral City, California, 92234, United States